Workshop IV: Performance, the politician and the citizen

Here you can download the program in PDF-file.

American co-chair: Marc Holzer, State University of New Jersey Rutgers, Graduate Department of Public Administration, USA
European co-chair: Eran Vigoda-Gadot, The University of Haifa, School of Political Sciences, Public Administration Division, Israel

1 JUNE 2006

16.30 – 18.00: MEETING 1: PERFORMANCE OF BUREAUCRACY AND ITS IMPACT ON DEMOCRACY

1. Equity trajectories: a strategic management for equity in public organizations (pdf)
Olivier KERAMIDAS, Institut de Management Public, France

2. Pieces of a puzzle: linking government performance, citizen satisfaction and trust (pdf)
Gregg VAN RYZIN, City University of New York, U.S.

2 JUNE 2006

9.30 – 11.00: MEETING 2: CITIZENS AND THE DEMOCRATIC ETHOS

1. Public sector management and the democratic ethos: a longitudinal study of key relationships in Israel (pdf)
Eran VIGADO-GADOT, University of Haifa, Israel
(Shlomo MIZRAHI, Ben Gurion University of Negev, Israel)

2. Citizen participation: a managerial perspective (pdf)
Kathe CALLAHAN, State University of New Jersey Rutgers, U.S.

11.30– 12.45: MEETING 3: PERFORMANCE AND CITIZENS' SATISFACTION

1. Service excellence: customer satisfaction measurement in local government green industries (pdf)
Willie NELL, Tshwane University of Technology, South Africa
Eric HAYCOCK, Tshwane University of Technology, South Africa

2. Using performance management to meet changing citizen needs in the Mauritian context (pdf)
Needesh RAMPHUL, University of Technology, Mauritius
(Herman B. CHITTOO, University of Technology, Mauritius)

14.00 - 15.30: MEETING 4: PERFORMANCE MEASUREMENT (A)

1. Are elected executives needed to achieve accountability to citizens? The emerging performance issues in large U.S. Council-Manager Cities (pdf)
Jim SVARA, University of Southern Denmark - Syddansk Universitet, Denmark

2. Performance measurement: an effective tool for government accountability? The debate goes on (pdf)
Patria DE LANCER JULNES, Utah State University, U.S.

3 JUNE 2006

8.30– 10.00: MEETING 5: PERFORMANCE MEASUREMENT (B)

1. Comparing trust in government across countries: what role for civil service? (pdf)
Steven VAN ROOSBROEK, Public Management Institute, Katholieke Universiteit Leuven, Belgium

2. Building a performance measurement and reporting network (pdf)
Marc HOLZER, State University of New Jersey Rutgers, U.S.

10.30 – 12.00: MEETING 6: COMPARATIVE VIEWS

1. Performance stories - a comparison of the United States Veterans Health Administration and the United Kingdom National Health Service (pdf)
Gordon MARNOCH, University of Ulster, Ireland

2. Benchmarking the performance of service charters in the French and British tax administration systems
Nada ABDELKADAR, Université de Paris 1 Panthéon-Sorbonne, France
(Tony BOVAIRD, University of West of England, U.K.)
(Elke LOEFFLER, Governance International, U.K.)