Notes:

- in the end every group has defined/classified the user:
	- Classification in Petters paper (professionals, non-users, )

- development of a graph based on:
	- computer knowledge
	- domain skills
	- reason for creation (for living, not for living)

- they added semi-professional users (advanced users)
- shortest path approach (they don't care of technology...)

- Methodology:
	- traditional methods
	- online research:
		- it is important to encourage elder people
		- today only for young people
	- lead users can generate new ideas; then non-pofessional users can evaluate
	- The idea is that non-professional users might not use online research and 	you might have to use traditional methods (focus groups, surveys); while lead 	users can evaluate with online tools
	- The interesting thing of online tools is that they bring together users and 	researchers [but still researchers cannot disturb the final results]
	- if you are going to have users during all the process... you need to 	motivate them (maybe by peer-to-peer evaluation?)
	- some problems of online tools: the researchers can control less the 	environment [there is a trade-off between traditional and online tools]
	- for example, you can get a lot of users and a huge amount of data
	- on the other hand, structured evaluation can consider many troubles 	(cognitive models)